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Return & Refund Policy
Because your glow-up should never come with stress.
Hey Bare Babe!
We’re so hyped you chose EsteBare, and we’re here to make sure your experience is smooth (literally). While we hope you fall in love at first swipe, here’s what to do just in case things go sideways:
Talk to us!
Got questions, concerns, or a story to share? We’re all ears and good vibes.
Can I return it?
We’ve got you, but since our products are all about skin and self-care, we only accept returns if:
- - You got the wrong item (oops, our bad 🫣)
- - Your product came damaged or faulty
- - You haven’t opened or used the product, and it’s still in perfect condition.
Return window: 5 days after delivery. After that, we may not be able to help, so don’t ghost us!
How do I return it?
Just 3 quick steps:
- 1. Slide into our inbox at support@estebare.com or on IG.
- 2. Share your order number, what went wrong, and any photos
- 3. Give us 24–48 hours, and we’ll reply with what to do next
We promise no long hold music or robotic replies, just real people who care.
What about refunds?
Once we get your return and give it a thumbs up:
- - Refunds go straight back to your payment method in 5–10 working days
- - If your return doesn’t meet the vibe (used, damaged, etc.), we’ll let you know why
Can I swap it?
At the moment, we’re not doing exchanges. But if we sent the wrong thing, we’ll fix it fast and send the right one at no extra cost.
Who pays for return shipping?
- - If we messed up = our cost
- - If you changed your mind = your cost
Original shipping fees are non-refundable - we already handed it to the rider 🛵.
Can I cancel my order?
Only if it hasn’t shipped yet. Email us ASAP at support@estebare.com with your order number, and we’ll try to catch it before it leaves.